Lg Uhd Tv Keeps Asking for Wireless Password When Tuned Off and Back on Again

Before you lot begin troubleshooting the television set, it is ever a expert thought to restart all of your equipment (even if other devices are working fine).

Note: The basic trouble shooting steps main purpose is to determine if the TV has an consequence.

1. Unplug your devices (Modem / Router & TV)

   Unplug your modem, router, and television. The society in which you unplug them does non thing.
   Do not disconnect any ethernet cables during this step, just unplug the power cords from the wall.

2. Plug in the Modem / Router > Television receiver

   Plug in your modem / router starting time, and wait for information technology to constitute a connection (at that place should exist lights on the front or top to indicate connectivity), then plug in the TV.

3. Beware of items that cause interference

   1. Other routers on the same frequency / channel

   2. Household electronics such equally:

      • microwave oven
      • cordless phone
      • infant monitor

   3. If the software is non updated to newest firmware

   4. The hallmark blazon on the modem router

   
   

4. Plough off the Quick Start Feature

   Note: not all Television set's will have this feature.

   Press Settings on your remote > all Settings > Full general > Quick Offset > off

   Ability cycle the TV and test to see if its able to connect properly.

5. Turn off the Simplink Feature

   Press Settings on your remote > all Settings > General > Simplink (HDMI-CEC) > off

   Power cycle the TV and exam to see if its able to connect properly.

6. Remove whatever USB memories attached to the TV

   Its possible a USB hard drive may exist causing interference, for testing purposes remove the USB.

7. Cheque that the Time Zone and Date

   Press Settings on your remote > all Settings > General > Time & Date

   If your router has a Charter Expiration, this may affect connectivity.

8. Smart Phone Hot-spot test

   If y'all have a smart phone with a hot-spot and at least 3 bars of signal, endeavour to connect the TV to the hot-spot.

   This lets usa test the Telly connectedness to see if the Telly is able to connect to whatsoever other signal.

9. Hard line to the modem

   Using an Ethernet string, connect to the router straight to the TV.

   This lets us encounter if the TV is able to recieve a signal.

   If this is non possible, use the wireless pin code option in the network settings.

   • Printing Settings on your remote > all Settings > Network > Wifi Connection > Connect via WPS PIN

   Note: The pivot code option may exist grayed out. If and so, connect the TV to the wireless network first. And so the WPS option/AdvancedWireless option will become an available selection.

10. Ensure the software is upwards to appointment

    Note: This footstep only works if you are able to connect to the internet, only if y'all are able to hard line to the modem in that location may be a software update that helps meliorate your network connection.

    Printing Settings on your remote > all Settings > General > About this TV > Check for updates

    Power bike the Idiot box and exam to see if its able to connect properly.

If Basic Troubleshooting steps did non solve your upshot, follow the troubleshooting in the advanced department.

NOTE: If all other devices are connecting to the WIFI and not the TV.

1. Turn OFF Quickstart Feature.

   Press settings on your LG Remote > All Settings > General > Quickstart > Off

2. Power Wheel TV

   Power off the LG TV > Unplug it > Press and hold the Ability button for 30 seconds.

3. Power unit back ON

   Plug in the LG Tv > Ability ON > Attempt connecting to your WI-FI network.

1. Are yous using a wired or wireless connexion?

   Wireless Wired

2. Detect your WiFi

   Press the Home > Setting > All Settings > Network Tab > Wi-Fi Connection.

   
   

   

   Does your TV show your wifi in the Wifi list?

   Yes No

3. Connect to your WiFi

   When your wifi is selected, do you run into a bank check mark on the left or do you run across a "10" on the right?

   Is your TV able to connect to the Wi-Fi?

   Yes No

4. Other devices

   Are other devices able to connect to your WiFi?

   Note: If you practise not take another device to test with, y'all can connect the modem router to the TV using a Ethernet Cable to ensure the modem is sending a signal.

   Yes No

5. Changes

   With the Goggle box

   • On your Telly go to fast.com to run a speed test

   • If the speed is slower than what your plan is, try the following:

   • Motility the TV closer to the router as this will permit meliorate signal.

   • You can connect to the TV with a Ethernet cord and exam the speed again.

   • Yous can besides test your modem speed on other devices.

   • If the speed is slower than your suppose to get, you volition need to contact your Internet service provider, if not, continue with the router troubleshooting below.

   On your wifi router

   • Alter frequencies (2.4 GHz VS 5 GHz)

   Note: two.iv GHZ is recommended for Streaming. 5GHz channels are more susceptible to interference.

   • Change channels on your modem router

   • If you take a smart phone, yous may search for a "wifi analyzer" to see what channels are existence used by neighbors.

   • Remove the password requirement while y'all examination the connection (you can add it back after yous tin can confirm its working).

   • Remove Mac filtering while y'all test the connexion (you tin can add it back after you can confirm its working).

   • Check the DHCP Lease Time Setting in the router

   • If the charter fourth dimension is gear up for 24 hours, the device may not reconnect if disconnected after the 24 hrs.

   • Change your modem router authentication blazon to WEP

   • If y'all experience WEP is not secure enough for all your usage, create a guest network with WEP encryption for your TV.

   Since LG does not make modems / routers, hither are a few links to the manufacturers support.

   • Asus
   • Arris
   • D-Link
   • Linksys
   • Motorola
   • Netgear
   • TP-Link

   If your are even so unable to connect your TV to your Wifi, lets have the TV diagnose the issue.

   Next

6. Password

   There are several reasons why the Tv may non be connecting to the modem, lets test what information technology could exist.

   For testing purposes, temporarily remove the password from your WiFi.

   Is your TV able to connect to your WiFi?

   YesNo

7. Lets cheque the modem router

   1. 

      Remove he coaxial cablevision and reconnect it. (look for all the lights to stabilize)

   2. If you are using your Ethernet port, check that there is a adept connection between your Computer / TV and the modem'southward Ethernet port.

   Annotation: If you are unable to become your modem router to work, please call your network provider.

   Modem router is working

8. Cheque the TV

   1. Endeavour resetting your modem router by unplugging the power cord, wait x seconds, and replug it in.

   2. Check if the TV is able to see other modems.

   3. Modify your modems authentication type.

   If your are still unable to connect your Tv set to your Wifi, lets have the TV diagnose the issue.

   Next

9. This implies your modem router settings need to be inverse, here are a few suggestions:

   • try a simpler password

   • Passwords with grapheme like %, #, " or ë might non piece of work

   • "space" may not be accepted equally a graphic symbol

   • If your password is too long (over 24 character), your Boob tube may not read information technology.

   • Try changing the encryption settings, its recommended to use WPA/WPA2, even so you lot are able to use WEP

   • In case you feel WEP is not secure plenty for you, y'all are able to create a guest network with WEP encryption for your Television receiver

10. Refresh

    Attempt resetting your modem router by unplugging the power string, wait 10 seconds, and replug information technology in.

    If your are yet unable to connect your Tv to your Wifi, lets accept the Goggle box diagnose the event.

    Next

11. TV Diagnosis

    The following steps will accept the TV diagnose the issue.

    
    

    

    Press the Domicile/Smart push on your remote to bring up your launcher bar.

    

    Click the Settings icon in the top-right.

    

    Choose the All Settings option at the bottom.

    

    Choose the Network carte du jour from the left.

    

    Choose Wi-Fi Connectedness if using Wi-Fi, or Wired Connection if using ethernet.

    Note: In this menu, your network should have a checkmark if connected.

    

    If on Wi-Fi Choose Avant-garde Wi-Fi Settings at the bottom.

    Notation: Avant-garde Wi-Fi Settings will simply be bachelor if you are connected to your modem.

    

    Notation the icons at the top with dark-green circles.

    Previous Next

    Are any icons missing the dark-green circumvolve? (choose the first one missing the circle, starting left to right)

    Television set Icon Modem Icon DNS Icon Internet Icon No I see a "Wi-Fi is Off" bulletin

12. Technically, you should never encounter an mistake on this icon. Since yous do, we recommend having the boob tube diagnosed by a professionally trained technician.

    For your convenience, yous can begin the repair process online using our Request a Repair page.

13. This icon indicates that your router is non connected to the modem, or that the modem is non getting an Internet point.

    Check all of the wires that connect your devices.

    • Check the power cable on your modem.

    • Cheque the signal cable connected to the modem (unremarkably a coaxial cable from the wall).

    • Check the ethernet cablevision that connects the modem to the router (should connect to the out port on the modem and the in port on the router).

    If the connections appear to be correct, you lot may be experiencing an outage. Your next pace should be to contact your ISP (Internet Service Provider) to take them check the signal from their stop.

14. A DNS server converts the web adress name (www.google.com), into a web address ip (74.125.224.72). Similar any other server, sometimes DNS servers go downward, and devices go confused.

    Your best bet to resolve this consequence is to gear up your DNS locations manually. Luckily, Google hosts public DNS servers for anyone to use.

    Google'southward public DNS servers are 8.8.8.eight and 8.viii.four.4.

    How to set up your DNS manually

    

    While in the Avant-garde Wi-Fi Settings, click the Edit button.

    

    United nations check the box labeled Set Automatically.

    

    Click in the box labeled DNS Server and enter 8.8.8.8, then click Connect.

    Previous Adjacent

15. Mostly, if there is an issue with the Net indicate in your home, the third icon would would exist missing its' circle equally well.

    In this instance, there may be a larger outage from your ISP (Internet Service Provider), or the MAC address of your tv may be blocked by your ISP (rare).

    Either way, your next pace should be to contact your Internet service provider.

16. Your network appears to exist working correctly, and the tv is properly continued.

    Any network bug you are experiencing are likely due to signal quality or bandwidth.

    • Signal quality

      Endeavour to apply a wired connectedness (ethernet).

      If the network outcome is resolved, or at to the lowest degree improved, you know signal quality is the event.

      Try to move the router closer to the Tv set (nearly 6 anxiety away), or employ a Wi-Fi range extender to meliorate the signal.

    • Bandwidth (speed)

      Bandwidth is afflicted by the speed you pay for from your Internet service provider, and by other people on your network using the Internet.

      Contact your ISP near upgrading your speed.

    Note: Streaming services (such as Netflix), recommend at least 25 mbps for 4k content, and at least 6 mbps for standard definition playback. Go along in mind, this speed is shared with everyone on your network, and the recommended minimums should be devoted entirely to the tv set.

    Tip: You can cheque your speed straight from your tv. Use the Web Browser and visit fast.com, a speed test powered by Netflix.

17. This message tin appear for a few reasons.

    • No Wi-Fi networks in range

      If you are sure that your network is enabled and functioning properly, this may be an consequence of distance.

      Try to movement the router closer to the Goggle box (almost 6 feet abroad), or use a Wi-Fi range extender to amend the signal.

    • QuickStart+ feature

      Sometimes, the QuickStart+ feature can cause the bulletin.

      Use the steps beneath to disable QuickStart+.

    • Wi-Fi flake not functioning properly

      In rare cases, especially if the tv is non properly ventilated, the Wi-Fi chip may stop operation properly. We recommend having the diagnosed by a professionally trained technician.

      For your convenience, you lot can begin the repair process online using our Asking a Repair folio.

    How to disable QuickStart+

    

    Press the Home/Smart push button on your remote to bring up your launcher bar.

    

    Click the Settings icon in the top-right.

    

    Cull the All Settings pick at the bottom.

    

    Choose the General carte from the left.

    

    Under Quick Offset +, set it to Off.

    Previous Next

Printing the Smart push on your remote.

Then press the Settings button almost the top right of the screen.

Locate the Network carte du jour, and click to open up it.

If yous would like your Television receiver to accept a certain proper noun on the network, change the contents of the TV Name box.

Click on Wi-Fi Connexion.

Choose your Wi-Fi network from the listing.

Note: If your network does non announced in the list, you may demand to reduce the distance betwixt the router and the Tv set.

Blazon in your Wi-Fi password (Wi-Fi passwords are instance-sensative).

You may find it helpful to see the countersign as you type it.

Click Show Password to enable this option.

Click Connect and you're washed!

If something goes incorrect, use the Troubleshooting department.

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• Connect To a Subconscious Network

  If you're an advanced user, you may take your SSID Broadcast disabled. To connect to a hidden network:

  

  Open Settings > Network > Add a Hidden Wireless Network.

  

  Enter the Network Proper name, Security Type, and Password (these are case-sensative).

• Connect Using a WPS button or Pivot

  If you lot're an advanced user, you may prefer using WPS to connect. To connect using WPS:

  

  Open up Settings > Network > Connect via WPS, and then select whether you'll utilize the WPS button on the router, or a WPS PIN.

  Enter the Pin or press the WPS button on the router.

• Setup Static IP

  If yous're an advanced user, yous may have a Static LAN. To configure static IP:

  

  Open up Settings > Network > Advanced Settings.

  

  Click the Edit button, so disable Automatic IP.

  Conform the IP Address, Subnet Mask, Default Gateway, and DNS Server as needed.

• WiFi Connectedness Drops Intermittently

  • Due to the big flat shielding surface of TVs, wireless signals are more difficult to establish and maintain than they are on other devices.

  • If you're interested in a more than detailed explanation of why, endeavor searching for "Physics radio frequency indicate interference."

  • For this reason, we strongly recommend placing yourWireless router at the Television set's location.

  • p>Once placed nearly the TV, connect the router to the TV with an Ethernet cable.*

  • *Not required, but may greatly improve operation.

• My network does not appear in the network list

  • Ensure the wireless router is powered on.

  • Ensure the Telly is within range of the wireless router with minimal obstacles between.

    Note: The wireless receiver built in to the Television may not be as strong every bit other devices.

  • Restart the Tv and wireless router (unplug them then plug them back in).

  • For Advanced Users: Make sure the router has SSID Circulate enabled.

  • If the issue persists, Contact Us.

• Unable to bring together - Wrong password

  • Contact your Internet access provider or router manufacturer for assistance obtaining the correct Wi-Fi password.

  • Restart the TV and wireless router (unplug them so plug them dorsum in).

  • Wi-Fi passwords are case-sensative, then ensure yous mind capital versus lowercase.

  • If the issue persists, Contact Us.

• Unable to join - Other Error

  • Ensure the wireless router is powered on.

  • Ensure the TV is within range of the wireless router with minimal obstacles between.

    Note: The wireless receiver congenital in to the TV may not be equally stiff every bit other devices.

  • Restart the Idiot box and wireless router (unplug them then plug them back in).

  • For Advanced Users: Make sure the router has MAC Filtering disabled.

  • For Avant-garde Users: Brand sure the router has DHCP enabled, or that you take the appropriate static IP settings programmed into the TV.

  • If the effect persists, Contact Us.

• Joined network - No Cyberspace access

  • Check other devices for Internet access. If none of your devices take Internet access, contact your ISP (Internet access provider).

  • Restart the Television and wireless router (unplug them then plug them back in).

  • For Advanced Users: Check the router's firewall settings.

  • For Advanced Users: Check the static IP settings.

  • If the issue persists, Contact Us.

• Unable to connect to LG Content Store or Unable to load user agreements issue

  • Check that the Router Primary DNS i is set to 8.8.viii.viii and Secondary DNS 2 is set to eight.eight.4.4

  • Press Settings on your remote > All Settings > Network > advanced Wi-Fi Settings > Edit > Un check Set up Automatically > Set DNS to 8.8.8.8

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Source: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711

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